Privacy Policy

Last updated: 1 August 2026 · Compliant with the Privacy Act 2020 (New Zealand)

Harbour & Vine Limited ("Harbour & Vine", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs).

1. Who we are

Harbour & Vine Limited is a restaurant business operating in New Zealand at 42 Quay Street, Viaduct Harbour, Auckland 1010. Our Privacy Officer can be reached at privacy@harbourandvine.co.nz.

2. Personal information we collect

We may collect the following types of personal information:

  • Contact details — name, email address, phone number
  • Reservation information — visit date, time, party size, special requests
  • Dining preferences — dietary requirements or allergies you voluntarily provide
  • Communications — messages, feedback, or correspondence you send us
  • Website data — basic technical information via essential cookies (see Section 8)

We collect information directly from you when you submit a booking form, call us, dine at our restaurant, send us email, or interact with our website.

3. Purpose of collection

We collect personal information for the following purposes:

  • Processing and managing table reservations
  • Communicating with you about your booking, enquiry, or visit
  • Providing safe dining experiences (e.g. managing allergy information)
  • Improving our services and website
  • Complying with legal, tax, and regulatory obligations in New Zealand

We will only use your personal information for purposes that are lawful and reasonably connected to the reason it was collected, or with your consent where required.

4. Legal basis and consent

When you submit our online booking form, you provide explicit consent for us to collect and use your personal information for reservation management. You may withdraw consent at any time by contacting us, though this may affect our ability to process your booking.

5. Disclosure to third parties

We do not sell, rent, or trade your personal information. We may disclose limited information to:

  • Service providers — e.g. Cloudflare Workers for form processing, email delivery services — bound by confidentiality obligations
  • Professional advisers — accountants, lawyers, where reasonably necessary
  • Government authorities — when required or authorised by New Zealand law

Where personal information is processed by third parties, we take reasonable steps to ensure they handle data in accordance with New Zealand privacy standards.

6. Storage, security, and retention

We store personal information securely using reasonable technical and organisational safeguards. Electronic records are held on access-controlled systems; paper records, where used, are kept in secure storage.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g. tax records for seven years). Booking records are typically retained for 12 months unless a longer period is required.

7. Overseas disclosure

Some service providers (such as Cloudflare) may process data on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information receives comparable protection, in line with IPP 12 of the Privacy Act 2020.

8. Cookies and website analytics

Our website uses essential cookies required for basic functionality. We do not use third-party advertising or behavioural tracking cookies. You may disable cookies in your browser settings, though some features may not function correctly.

9. Your rights under the Privacy Act 2020

You have the right to:

  • Access — request a copy of personal information we hold about you
  • Correction — request correction of inaccurate, incomplete, or outdated information
  • Withdraw consent — where processing is based on consent, without affecting prior lawful use
  • Complain — lodge a complaint with us or the Office of the Privacy Commissioner

To exercise any of these rights, contact our Privacy Officer at privacy@harbourandvine.co.nz or write to: Privacy Officer, Harbour & Vine Limited, 42 Quay Street, Viaduct Harbour, Auckland 1010, New Zealand. We will respond within 20 working days.

10. Complaints process

If you believe we have interfered with your privacy, please contact us first so we can investigate and resolve the matter promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner (Te Mana Mātāpono Matapuru):

11. Children's privacy

Our services are not directed at individuals under 16. We do not knowingly collect personal information from children without parental or guardian consent.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date of last update. Material changes will be communicated where appropriate. Continued use of our website or services after changes constitutes acknowledgement of the updated policy.

13. Contact us

Harbour & Vine Limited
42 Quay Street, Viaduct Harbour
Auckland 1010, New Zealand
Email: privacy@harbourandvine.co.nz
Phone: +64 9 555 0142